Q: What is the best VoIP phone to buy?

We recommend the Polycom VVX 601 . It's reliable, well-designed, and has the features you're most likely to need, from a 4.3-inch color touchscreen to local 3-way audio conferencing. Depending on your needs, you might want a phone that supports other types of media, a portable wireless option, or one that's great for video conferencing. Prices can range from $35 - $250 for a good VoIP handset, and it's an investment that's essential for many businesses, small and large.

Question 1

Can I use VoIP for international calls?

Accepted Answer

Yes. VoIP providers offer the ability to place international calls through the service, often for a few cents per minute. VoIP operates over the internet, so it works across the globe, and it's designed to work like a traditional telephone, so you can just enter the international dialing prefix before the number in order to place an international call.

Question 2

Do you need a special phone for VoIP?

Accepted Answer

You can't just use a traditional landline for VoIP. You'll need an IP phone (IP stands for "internet protocol"), which plugs directly into the internet in order to send and receive telephone calls. For more information, see our guide to VoIP vs Landline Phones.

Question 3

What is the best VoIP phone to buy?

Accepted Answer

We recommend the Polycom VVX 601. It's reliable, well-designed, and has the features you're most likely to need, from a 4.3-inch color touchscreen to local 3-way audio conferencing. Depending on your needs, you might want a phone that supports other types of media, a portable wireless option, or one that's great for video conferencing. Prices can range from $35 - $250 for a good VoIP handset, and it's an investment that's essential for many businesses, small and large.

Question 4

How much does a VoIP phone system cost?

Accepted Answer

VoIP phone systems vary in price depending on several factors, including the equipment you need, the features required, and the number of staff you have. You can expect VoIP to cost from around $10 to $60 per user per month, but the best way to get an accurate price for your company is to use our dedicated comparison form.

Question 5

Do you need a strong connection to use VoIP phones?

Accepted Answer

You do not need a strong internet connection in order to use a VoIP phone for business. The FCC recommends "less than 0.5 Mbps" as the minimum required download speed that's below their recommendation of 1 Mbps for simply browsing the internet. While VoIP phones used to require a stronger connection, the technology has evolved rapidly in the last half a decade, and even a slow connection will likely work fine.

Question 6

What is an IP business phone?

Accepted Answer

Also referred to as a Voice Over Internet Protocol (VoIP) phone, an IP business phone is a business phone system that uses the internet to send and receive voice data.

Question 7

Are VoIP phones good quality?

Accepted Answer

Yes, VoIP audio quality has advanced in recent years. VoIP phones used to have worse voice quality than traditional landlines, but now offer the same quality. Many VoIP phones have HD Voice, the term for high quality wideband audio that delivers a clear sound.

Question 8

What is power outage vulnerability?

Accepted Answer

One downside to VoIP is that you won't be able to use it during a power outage. However, there's a workaround: If your mobile device still works, you'll be able to access your VoIP provider, with the same VoIP number, through a softphone solution. Most major VoIP providers support automatic call forwarding in cases when the VoIP service isn't working.

Question 9

What is number porting?

Accepted Answer

Number porting refers to the process of transferring an existing phone number to a new provider. VoIP providers allow users to port in their old numbers when they sign up, and port out their numbers to another provider when they leave. You won't have to get a new number if you sign up for VoIP.

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