Ooma vs Vonage – Feature, Price & Support Comparison 2023

Our research shows that Vonage is better than Ooma for most businesses, as it offers more features, more external connections, better security, and more scalability, making it better value for money. In fact, the only major category in which Ooma beat Vonage in our testing of the best VoIP providers was customer support, as it provides 24/7 live chat and phone support.

Choosing the right communications provider for your business is one of the most important decisions you can make — one with the right features and ease of use will streamline any workday, saving valuable time and money.

Read on to see exactly what you get with each of these two best-in-the-industry providers, and to find out whether Ooma or Vonage will suit your business best. You can also just cut to the chase and get a VoIP price quote now to make sure you get the best deal for your needs.

Ooma vs Vonage: VoIP Comparison

Vonage is a better VoIP provider than Ooma, due to it's stronger value offering, enhanced in-house communication and training features, and wider selection of external connections. However, there's much more to this comparison of two major VoIP players and when we tested them, we found a high level of service offered by both. That said, they do differ in some major ways.

Ooma is great for customer experience, providing excellent support and getting high marks in our customer score category, whereas Vonage is best for training and onboarding features, as well as being very well-positioned for the retail and customer service industries.

Before diving into the individual factors, we thought it would be beneficial to give a quick comparison overview between the two suppliers. Check out the table below to compare top level features and pricing:

In this guide:

• Ooma vs Vonage: Pricing and Value
• Ooma Overview
• Vonage Overview
• Business Features
• Customer Support
• Security
• International Calling Rates
• Alternatives to Ooma and Vonage
• How we tested Ooma vs Vonage
• Verdict
• FAQs

Ooma vs Vonage: Pricing and Value

Overall, we think Vonage is a better deal for businesses when it comes to price, although it does depend on your unique needs. Vonage offers a better range of features than Ooma for the amount you pay, so unless you have limited needs, you'll get more for your money by choosing Vonage. In our latest testing, we awarded Vonage a 3.8/5 for pricing, versus Ooma's 3.5/5 score.

When it comes to cost per user, Vonage discounts plan prices per user, the more users you have, while Ooma charges a flat rate per user on its basic tier, regardless of how many employees you have. This makes Vonage better value the more staff you have that need to use the software. When it comes to free trials, Ooma is a little more generous, with a 30-day free trial period vs Vonage's 14-day free trial.

Ooma pricing

Ooma offers multiple tiers of pricing, with the most affordable plan starting at $19.95 per user per month. There are no annual contracts, and you can cancel at any time without penalty. Its flexibility and price range makes it best suited to smaller businesses over larger ones, and the features and integrations offered reflect the lower expectations smaller businesses might have.

Ooma offers other plans aimed at larger businesses that are perhaps interested in a full-on call center, with prices ranging from $24.95 per user per month, $27.99 per user per month, and $49.99 per user per month.

Read our full Ooma vs MagicJack comparison to see how the provider's value compares to another industry titan.

Vonage pricing

Vonage for Business comes in three different pricing plans: Mobile, Premium, and Advanced. The Mobile plan will cost you $19.99 per month per line, the Premium plan costs $29.99 per month per line, and the Advanced plan costs $39.99 per month per line.

To compare price quotes for Ooma vs Vonage, tailored to your unique business needs, you can use our VoIP comparison form.

Ooma for Business

In our research, we found that Ooma is a middle-of-the-pack phone system. It provides a good catalog of features, moderate scalability, and excellent customer support options for its users. Its pricing isn't bad by any means, and it offers a 30-day free trial, too. However, compared to Vonage, and other VoIP providers we've reviewed, it doesn't shine. Ooma lacks enough external connections to be considered one of our top options and received the lowest possible score when it comes to security, a vital necessity in 2023.

The security ding is a bad one, but customers still seem to enjoy using Ooma. It received impressive marks in our customer score category, which weighs ease of use and app reviews. Simply put, if you can overlook poor VoIP security (though you really shouldn't) and limited external connections, Ooma could be the right move for your business.

Vonage for Business

If you've been looking into a VoIP system for your business, you've likely come across Vonage, as it's one of the more recognizable names in the industry and for good reason. The provider scores respectably across most categories in our research, landing it in the top three of providers on the market, compared to Ooma's 5th place ranking.

Perhaps most impressive about Vonage is the size of its feature catalog and the amount of scalability you'll find with the system, offering notably more than the majority of providers we researched, including Ooma. And while Vonage security isn't stellar, it's absolutely better than Ooma, which is why we give the edge of Vonage almost across the board.

Ooma vs Vonage: Business Features

When it comes to features, it's Vonage that takes the crown. The tiered offerings mean that the company is able to offer more advanced features, such as CRM integration, for those customers that are willing to pay a little extra.

While Ooma still offers a great suite of features in its own right, it can't compete with Vonage on offerings like video conferencing and online meetings. However, if you're considering Vonage, it's worth noting that some of these, such as call recording, do incur an extra cost. You can compare full VoIP costs using our free comparison tool.

Scalability

In addition to a robust business feature catalog, Vonage specifically offers more features that enable a business to scale with the phone system. These features are designed to provide call center functionality, which many larger businesses require to do business.

Among the features that qualify for this category are: user limit, call queue, ring groups, local numbers, call barge, and call whisper. If you plan on growing and growing fast, investing in scalability is key and Vonage offers decidedly more of it than Ooma.

Integrations & External Connections

Both Vonage and Ooma offer a wide range of third-party integrations that can make your phone system even more useful in your business. However, Vonage takes the cake on this too, as their offerings are substantially more numerous.

Vonage integrates with Salesforce, Microsoft Dynamics, Microsoft Teams, G-Suite, Office 365, Zoho CRM, Slack, HubSpot, Zapier, Zendesk, Oracle Netsuite, SugarCRM, Bullhorn, ConnectWise, JobDiva, Protoscore, and Clio.

Ooma, on the other hand, only integrates with Salesforce, Microsoft Dynamics, Zendesk, Microsoft 365, G-Suite, and ServiceNow.

Winner: Vonage

Ooma vs Vonage: Customer Support

Both Ooma and Vonage offer plenty of support when it comes to setting up your system and providing on the spot help should you need it, with a variety of ways to get in touch including email, telephone or live chat.

However, when comparing availability and number of channels between Ooma and Vonage, a winner is clear. Ooma is better than Vonage when it comes to customer support. While one of its few victories, Ooma really does shine here, offering 24/7 live chat and phone support to users across its plans. Conversely, Vonage only provides live chat for UK users and provides no 24/7 support for anyone.

Additionally, our customer score research — which weighed app reviews across sites like G2, Capterra, Trustpilot, and TrustRadius — found that Ooma also comes out on top against Vonage. This shows that while our research shows that Vonage is better than Ooma, customers aren't necessarily inclined to agree.

Winner: Ooma

Ooma vs Vonage: Security

Vonage definitely has more robust security offerings, with Ooma scoring the lowest possible score in the category. However, neither Ooma nor Vonage are particularly great when it comes to security.

Vonage offers plenty of compliance, including HIPAA, whereas Ooma doesn't list anyone. Additionally, Vonage offers TLS/SRTP encryption for its phone system and user permissions across its plans for US, UK, and Australian users. Ooma provides the same level of encryption, but no such luck when it comes to user permissions, password rules, or multi-factor authentication.

Since neither VoIP provider's offer particularly robust security features, we'd recommend Google Voice for businesses after advanced safeguards like stringent password rules and multi-factor authentication.

Winner: Vonage

Ooma vs Vonage for International Calling

Both Ooma and Vonage include calls to domestic numbers in the US and Canada in their standard fee, as well as Puerto Rico and Mexico at no added cost. If you do most of your business with these nations, there will be no difference between Ooma and Vonage's international call rates.

However, if most of your business is further afield, Vonage will probably be the cheaper option as an international phone call app. For example, calls to India are included with Vonage, whereas they will cost you with Ooma.

If you're interested in comparing international calling rates for a particular country between Ooma and Vonage, getting a price quote and speaking to a representative will be the easiest way to do this, as each country has its own quirks for certain numbers that might cost more or less. Vonage does have an impressive global unified communications solution, too, if you're an international workforce to be reckoned with.

Winner: Vonage

Alternatives to Ooma and Vonage

Vonage and Ooma are two solid VoIP providers, but they obviously aren't the only ones out there. In fact, the VoIP industry is filled with great options that could be a better fit for your business.

We've done an extensive amount of research on both the best and cheapest VoIP phone services available.

RingCentral is the best overall option, while 8×8 is the best option for small businesses. Take a look at some other options below to see what is right for you.

 How we tested Ooma vs Vonage

To say we take our research seriously at Tech.co would be a dire understatement. Our experts spend hours comparing the top providers of a wide range of business resources to make sure you have all the information you need to make an informed decision. For VoIP software, we focus on a number of criteria, which include:

• Features – The number of features is important for any software, which is why we measure catalog size heavily in our research.
• External connections – More colloquially known as integrations, this category focuses on the kinds of tools and business software that you can connect with a system.
• Customer support – New systems are hard to navigate, which is why knowing how available your provider is to help with any issues.
• Security – Security breaches are no joke, so your VoIP provider should be equipped with a secure system that won't put you at risk.
• Scalability – Growing your business is the best way to succeed, and if you want to make sure your phone system can grow with you.
• Customer score – An aggregate score that takes into account app reviews and ease of use for everyday users.

Below, we've included our actual ratings of Vonage and Ooma on all these categories, so you can dig a bit deeper into how these two VoIP providers compare. Additionally, take a look at our research guide to understand how Tech.co investigates these platforms.